FAQ for Nonprofits

Q. What is Giving Tuesday?

A. Giving Tuesday brings charities, families, businesses, and people from around the shore together for one common purpose: to celebrate generosity. Giving Tuesday is an online giving event that provides nonprofits the opportunity to inspire the community. Celebrate the holiday season with generosity by visiting our one-stop donation shop online and give to your favorite area nonprofits all in one convenient place.  Join us on Nov. 27th as we support nonprofits in Wicomico, Worcester, and Somerset Counties.

Q. Are there any incentives for participating nonprofits?
A. Yes! Thanks to our generous sponsors, there are $10,000 of Giving Tuesday incentive prizes up for grabs this year! This prize money is granted above and beyond fundraising dollars. Click here for the prize rules and regulations.

Q. Who can donate?
‚ÄčA. Anyone can donate! Donors may use a credit card or electronic check to give through the donation website.

Q. We don't have a profile. How do we get started?

A. Your first step is to submit an inquiry on www.shoregivesmore.org between September 1, and October 15, 2018.  To do this, click the "Login" button and select "Nonprofit" in the drop down. From the login screen, click the button that says, "Click here to submit an inquiry for Giving Tuesday participation." Fill out the form and submit for approval. Once approved, you will receive an e-mail with a link to create your password.  You can only click on that link once, so make sure you do create your password the first time you click on it.

Q. Once our inquiry is approved, how do we build out our profile?

A. When you log into your account, locate the "Nonprofit Profile Creation" webinar under the nonprofit resources tab.  This recorded webinar will walk you through the various aspects of using the site and building your profile.  Profile creation and editing ends November 15th.  You will no longer be able to make changes to your profile after that date.

Q. What if my organization is/has a fiscal sponsor? 

A. Fiscally sponsored organizations can participate in Giving Tuesday.  However, the physical address used in the Shore Gives More profile MUST be that of the fiscal sponsor.

Q. What if my organization has more than one location?

A. For organizations with multiple locations, please use the address of your main corporate headquarters.

Q. When can donors start scheduling donations?

A. Donation scheduling begins November 19th and continues until Giving Tuesday (November 27th).

Q. Do you have any tools to help us market our organization for Giving Tuesday?

A. You will find a marketing toolkit under the Nonprofit Resources tab on your Shore Gives More account.  We have provided numerous graphics, templates, and other resources to help you market your nonprofit.  CFES will also be hosting a Giving Tuesday Boot Camp for nonprofits on October 17th.  We will cover technical questions and marketing tips.

Q. If our organization participated last year, do we need to create a new profile?

A. No.  If you participated last year, you will use the same login information.  You will be required to update specific fields from last year's profile and click a checkbox to confirm that you would like to participate again this year and that your profile is up to date. 

Q. Will last year's donation information remain available? 

A. Yes.  All donation information is stored in one place in your organization's account.  If you wish to view only the current year's information, you can use the date filters on the donation information page.  CFES staff can assist, if required.

Q. How do I send a tax receipt to a donor?

A. Donors will automatically receive an electronic receipt for their gift via email.  If a donor should request another copy, you can resend the receipt.  Log into your Shore Gives More account and click on the "Donation Information" tab.  Search for the transaction for which the donor would like a receipt.  You can sort the transaction list by columns or use the search fields.  When you locate the transaction, click on the "Send Receipt" button at the far right of the transaction line. This will resend the receipt via e-mail.

Q.  Are there fees for processing donations?

Third-party vendors charge credit card and electronic check processing fees when you make an online donation. 2.5% of each donation helps to cover these fees and ensures the program’s long-term sustainability. The 2.5% third-party processing fees is one of the lowest processing fees in the country and it is assessed to participating nonprofits on the total funds raised at the end of the campaign. Unfortunately, fees cannot be offset by individual donors.

Q. Who do I reach out to if I need technical assistance to build my profile or use my account?

A. Please contact Lauren Zarin, Program Administrator at CFES at lzarin@cfes.org or phone our office at 410-742-9911.  Please note - we are closed in observance of Thanksgiving on November 22 and 23rd. 

Q. Who do I reach out to for donation assistance during November 27th, Giving Tuesday?

A. Please contact Sharon Dickson, Finance Director at CFES at sdickson@cfes.org or phone our office at 410-742-9911.  Our staff is also accessible by email after 4 p.m. on November 27th, Giving Tuesday.